General Acclimatisation - 

• Open the box carefully.
• Pick up each bag and check the fish are OK. They will be stressed at this time so they will probably look sluggish in the bag. This is normal, as long as they are the right way up.
• Turn off your aquarium lights.
• Place the fish bags unopened onto the surface of the aquarium for 30 minutes.
  After 30 minutes the fish should be the same temperature as your aquarium.
• Test your water. There should be no Ammonia or Nitrite in the water at all. K&C Rift Valley Cichlids UK recommend that nitrates are kept at 20ppm or below.
• Open the bags and roll down the sides so that the bags float unaided.
• Half fill a cup with aquarium water and add the water to each bag.
• Let the bag float for 5 minutes more.
  remove the fish from the bag and place into the aquarium.
• Leave the lights off and do not feed for that day.
• Do not add the water that the fish arrived in into your aquarium Do not add the water that the fish arrived in into your aquarium 

Acclimatising - Drip feeding method -

Some species are sensitive to small changes in water chemistry so need your aquarium water adding to their water very slowly. This can be done using the Drip Feeding Method. 

• Turn off your aquarium lights. 
• Float the fish bag in your aquarium for 30 minutes. 
• Take out the bag and place it in a bucket/container.
• Open the fish bag in the bucket. Take a piece of 6mm airline and syphon some aquarium water slowly into the bag, drop by drop. Use a flow regulator to ensure that the aquarium water is just dripping in slowly. Over a period of 30 minutes, the water volume in the bag should have doubled. 
• Now take the fish out of the bag and release it into your aquarium.
  

At K&C Rift Valley Cichlids UK, we pride ourselves on providing the highest level of care and attention to our customers and our fish. Part of this commitment includes ensuring the safe and secure shipping of our live fish, especially when it comes to overnight deliveries.

When it comes to shipping live fish, we understand the importance of maintaining the ideal conditions to guarantee the health and well-being of our aquatic pets. Our team takes great care to ensure that our fish are packaged properly with the necessary insulation and oxygenation to keep them comfortable during their journey. We work with reliable courier services to ensure that our live fish are delivered promptly and in the best possible condition.

Additionally, Kev and Chris work full-time day jobs, so our shipping schedules are planned around our working patterns. We understand the value of convenience and want to ensure that the delivery process is as smooth as possible for both parties. We will work with our customers to agree on a shipping day that is convenient for all involved.

We also have a strict policy of not sending live fish out when temperatures are below 5 degrees. This is because extreme cold temperatures can be harmful to the health of the fish, potentially causing stress and even death. We take the responsibility of caring for our fish seriously and we want to ensure that they arrive at their new homes happy and healthy.

By adhering to these shipping guidelines and planning around our working patterns, we are able to maintain the highest standards of quality and care for our customers and their pets. We understand the trust that our customers place in us when it comes to shipping live fish, and we are committed to upholding that trust by providing safe and reliable deliveries.

So, when you purchase live fish from K&C Rift Valley Cichlids UK, you can rest assured that we take every precaution to ensure their safety and well-being during the shipping process. Our team is dedicated to providing the best possible care for our fish, from the moment they leave our facility to the moment they arrive at their new homes. Thank you for choosing K&C Rift Valley Cichlids UK for all of your live fish needs.